PFA Navigator Impact Report

12/08/2025

Following the completion of PACC’s PFA Navigator Project we are reflecting on the last 3 years and what an important service this has been for the SEND community in Shropshire. 

PFA Navigator Service:

• Provided 1:1 support to 416 families through signposting and helping them navigate their young person’s journey
• Provided 1420 Community Support opportunities to  Parent Carers and Young People through activities, training, and in-person events
• Attended 107 meetings and workstreams
• Provided over 150 in-person activities and events
• Produced 13 reports

Raised over 20 repeat themes Parent Carers have shared they are experiencing challenges with including:

• Education, Health and Care Plans
• No Education Provision
• Inappropriate Education Provision
• Lack of information on Post-16 Education Options
• Lack of information on Social Opportunities
• Mental Health support for Parent Carers
• Mental Health Support for Neurodiverse Young People
• SEND Transport
• Finances and Benefits
• Mental Capacity
• Supported Living

The full impact report can be found here.