287 Parent and Family Carers have accessed the Navigator service this term. (51.9% increase in engagement)
Helping families navigate SEND- Families receive personalised information and signposting to help them understand their rights, options and next steps.
Turning experiences into action & Identifying system-wide issues- The all-age service is helping PaCC demonstrate that challenges around EHCPs, communication and accessing support are experienced across different ages and stages of the SEND journey.
Creating information families need –Feedback directly informs PaCC’s guides, resources and information sessions, Including the development of a new Adult Social Care guide.
Strengthening the Parent Carer voice- Anonymised Navigator evidence feeds into PaCC’s strategic work, helping family experiences influence conversations about SEND services across Shropshire.
The impact of the Navigator Service goes beyond the individual families who contact us. Each conversation helps a family understand their options and identify their next steps, while also contributing to a growing picture of the experiences of SEND families across Shropshire. By bringing these experiences together, PaCC can identify recurring issues, develop information and resources in response to families’ needs, and ensure lived experience informs our strategic work with local services.
After speaking to a Navigator…
- 82% knew what their next step was.
- 76% better understood their rights/options.
- 71% knew which service to contact.
- 68% felt more confident navigating the SEND system.
You can read the full report here.
More information about PaCC’s Navigator Service can be found here.